Introduction & Contact Information
We are excited about your vacation in our home on Norris Lake. To help make your vacation as carefree and worry-free as possible, please take a few minutes to read this document. You’ll find answers to some of your questions and several helpful tips to vacationing at Norris Lake. If you have further questions or concerns, please contact us any time.
Tyler Morton
937-626-7002
tyler@norrislakedockholiday.com
Making Your Reservation
To check availability or reserve our home, contact Tyler Morton, 937-626-7002. Once you have reviewed our services and availability and have determined you would like to book a date we will begin processing all arrangements. You can also visit us on-line at www.NorrisLakeDockHoliday.com
Making Your Payment
After your reservation is made, you will send a $500 deposit to hold the property and send us an email at tyler@norrislakedockholiday.com that we will reply to with your rental agreement. Please sign, date and return the entire rental agreement within 15 days to confirm your reservation. Final payment must be submitted 90 days prior to arrival date for your reservations to be guaranteed. Please make checks payable to Norris Lake Properties, LLC and write the dates and house name of your agreed upon reservation on the front of the check. Mail check to 51 Plum St., Suite 220, Beavercreek, OH 45440. If you would prefer to pay with a credit card, there is a 5% processing fee.
Keyless Entry Locks
Our home is equipped with a coded, keyless entry lock. About a week or two before your stay, you will receive an email with the code to your house and the names and all contact numbers. Call usl if you have any questions or problems upon arrival or during your stay.
Security, Damage & Cleaning Deposit
To ensure that our home is well maintained and cared for, we require a security deposit. We will refund your security deposit by the 10th day of the next month after your departure or you can use the security deposit to hold your reservation for next year. The security deposit will be used to cover any damages, missing items or extraordinary cleaning fees. In the event the extra charges exceed the security deposit, we will notify you with full details of the charges and circumstances. We appreciate our guests and the fine care they give our home during their stay and we rarely find the need to keep any of the security deposits.
Cancellation Policy / Reservation Changes and Transfer Policy & Fee
To protect our guests from fraud, only the registered guest named on the rental agreement may notify via written communication to cancel a reservation. Cancellations made 90 days prior to your Check-In date or earlier will receive a full refund of your deposit. Cancellations made 60-90 days prior to your Check-in date will result in forfeiture of your deposit, but a full refund of the balance paid. Cancellations made 60 days or less prior to your Check- in date will result in forfeiture of 100% of your rental fees. If we are able to rent the property for the time period you cancelled, you will receive a refund of the rental fees, not to exceed the new reservation amount.
Check-In and Check-Out
Check-In begins at 3 p.m. and Check-Out is 10 a.m. Due to the high volume of activity during the summer season and the time required to clean the home between renters, we are not able to accommodate early check-ins or late check-outs.
Directions
GPS systems are not always accurate in this area around the lake especially Lakeside Estates since it is a newer development. We recommend you print the directions from our website, www.NorrisLakeDockHoliday.com and bring them with you for a back-up if you are using a GPS.
Housekeeping & Linen Supplies
Daily maid service is not provided.
Each home provides bed linens (sheets, pillowcases, & bedspread/comforter) per bed and towels and dishcloths for the kitchen as well as bath towels and washcloths for the bathrooms. Please do not take towels for use outside the home. You must bring your own beach/boating towels.
Your vacation home will have a starter roll of toilet paper in the bathrooms. You are responsible for your own usage of toilet paper and other paper products during your stay.
Since daily maid service is not provided during your stay, you are invited to use the laundry room in each home to launder linens and towels as you see fit. You are not required to launder any linens or towels before checking out.
Noise Ordinance
Be respectful of your neighbors! All outdoor noise after 11:00 PM should be kept to a minimum or stopped completely. Remember sound travels on water and we ask that you be courteous of your neighbors. You have signed a noise ordinance agreement with Mobros Solutions LLC and if multiple registered complaints are made against your party and you refuse to follow the 11:00 PM rule, it is grounds for immediate eviction and forfeiture of your rental fee and deposit.
Parking
Parking is limited to the space in front of the home. Please do not block the road or park in front of a neighboring home. If you run into problems, please contact us.
Septic System
Please do NOT flush anything except toilet paper down the toilet. Any other products, facial tissues, paper towels, feminine protection of any type will clog the septic system. A clogged septic system becomes very uncomfortable fairly quickly for everyone in your party.
Trash Removal
All trash must be bagged and placed in the trash cans outside and the lid tightly secured. Due to the hungry nature of raccoons and other wild animals, do not allow containers to overflow or leave full trash bags sitting outside the trash containers. Full & tied trash bags will be picked up periodically throughout the week. You must bring your own trash bags.
Insects
Though our home is sprayed regularly by a professional pest control company, ladybugs, wasps, and other insects sometimes visit the premises. In the event our guests discover a major infestation, notify us immediately.
Hot Tub
It is important to note that certain health risks are associated with the use of a hot tub. It is the responsibility of the registered guest to inform anyone using the hot tub during their stay of the potential hazards. Prior to using hot tub, wash off all suntan lotion, clay, mud, gravel etc. from your person. Do not add water or chemicals to hot tub—contact us if you feel this is needed. Beware, hot tub cover is for insulation purposes and will not support a person. DO NOT STAND OR SIT ON THE HOT TUB COVER, it will break, possibly injuring someone, and you will be charged for its replacement. Keep cover closed while not in use. We will make every effort to ensure the hot tub is working properly, however, if it is temporarily out of order, renters are not entitled to a refund. Use the Hot Tub at your own Risk
Pet Policy
Pets are only permitted with prior approval and require an additional $250 security deposit due upon reservation. Pets found in or on the premises without that being part of the contract is reason for immediate eviction and cause forfeiture of the security deposit and the rental fee for the remainder of the trip. You are responsible to clean up after your pet.
Remove Shoes
Please remove dirty shoes before entering the home. The “Tennessee clay” is harmful to the floors.
No Smoking Policy
No smoking of any kind whatsoever shall take place inside our property. Any smoking within the property is reason for immediate eviction and causes forfeiture of the security deposit and/or entire rental fee.
Telephone & Internet Service—Electricity—Satellite TV
Any interruption of electric or satellite service caused by weather or other reasons unforeseen by us, does not constitute grounds for a refund. Please call us if problems arise and we will try to respond quickly. Do not disconnect or rearrange any wiring to or from the TV.
Gas Grill
A gas grill and LP gas are provided for your use, but do so with great caution and heed any warning labels on the grills and tanks. If you run out of gas, please contact us.
Furniture
Do not rearrange furniture in the home. Most damage occurs during moving things around. Do not take inside furniture outside or bring outside furniture inside.
Fireworks
Fireworks are not permitted in or around any the home at the lake.
Locked Closets
Locked closets, cabinets and dock storage are for owners use only. Do not attempt to open them.
Lost & Found
We are not responsible for any items lost during your stay or left after your departure. If you find that you are missing something after your leave, contact us. We will do our best to locate the missing items and return them to you.
Maintenance
We do everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, etc. will be working 100% of the time. We do strive to correct deficiencies as soon as possible. Report all maintenance problems as soon as possible. Be certain to leave your name and description of the problem so we may expedite corrective service. Do not attempt to fix anything yourself, however, please take reasonable action to secure the problem as not to incur any more unnecessary damage. In the event maintenance must be performed, we will do our best to do so without inconvenience to you.
Air Conditioning
We find that setting the thermostat below 72 degrees does not cool the house quicker and tends to freeze up the unit preventing the air conditioning from working at all for a day or two. Therefore, for your comfort, the thermostat will be locked at 72 degrees during summer months.
Refrigerator
Please be patient when expecting the refrigerator to have everything cold that you brought with you. It can take up to 24 hours for the refrigerator to recover from being filled. Especially if there is a lot of warm cases of beverages loaded.
Lessee’s Responsibility to Inform All Guests
It is our responsibility to explain these rules to our guests and to make sure everyone in the party abides by these rules and regulations. Any extra charges that may be assessed along with any damage expenses, will be deducted from the security deposit. Please be respectful to our home and treat it as you would your own.
Disclaimer
We will make every effort to assure that all our descriptions and representations from us, brochures, and website are accurate. However, we are not responsible for printing errors, changes made by owners in the furnishings and amenities. Prices, amenities, specials, seasons, minimums, and/or maximums are subject to change with or without notice.
Things to bring:
BEACH TOWELS
FIRST AID KIT
FLASHLIGHTS
TRASH BAGS
PAPER PRODUCTS (TOILET PAPER, PAPER TOWELS, NAPKINS, ETC.)
PERSONAL BATH PRODUCTS (SOAP, SHAMPOO)
SUNBLOCK AND BUG REPELLANT
GRILL LIGHTER
Check Out Procedure: CHECK OUT TIME IS 10AM
Wash and put away all dishes and run dishwasher before you leave.
Take dirty sheets off beds and place them on the floor at the ends of beds.
Place all dirty towels on bathroom floors.
Clean out refrigerator--Do not leave anything in the refrigerator.
Clean up all trash inside and outside home.
Bag all trash and place in outside containers. Again, please bring your own trash bags.
Leave thermostat at 72 degrees in the summer.
Make sure house is locked when you leave.